| What is my excess? |
Your excess is your contribution amount. |
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| Why do I have to pay an excess? |
You have a contractual obligation to your insurance company to contribute the excess portion of your claim. Your annual insurance policy premium will reflect the amount of excess you will need to pay. |
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| How long does it take to process my claim? |
We will contact the insured within one hour of notification of a claim. We aim to attend your site within 24 hours of receipt of your claim. Within a week of your signed scope authorisation we will start work. (depending on availability of materials and trades) |
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| Do you clean up after the work is complete? |
Yes. We ensure that the property is left in a clean and orderly condition and we remove any building materials and waste on completion of the work. |
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| Are your staff and contractors properly trained? |
JP Flynn has policies and procedures in place to ensure the highest quality solutions to all repair work undertaken. Our contractors are trained in correct service delivery in line with our mission statement. |
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